If you’re reading this page, that means you’re hopefully joining us soon for a concert, and we love that. We care a LOT about making sure people who are newer to classical music and/or orchestra concerts have a great experience. If you have a question that isn’t answered below please contact us at firstname.lastname@example.org we want to ensure you have an amazing experience.
What do I wear?
More than anything, we want you to be comfortable when you join us for a concert, so dress in a way that works for you. Some people love dressing up and going out—if that’s you go for it. If you prefer to be more casual, that’s fine too. You won’t be the only one dressed casually, either. You will see everything from jeans to suits and ties. In short, you do you, and we’re just glad you’re joining us.
When do I applaud?
This is tricky. The tradition is that you wait until the conclusion of the work, last movement in the case of symphonies, concertos, etc. On the other hand, no pun intended, you should feel comfortable expressing your response to the music whenever you feel moved to do so. A safe out is to wait until others start.
Do I need to know anything about classical music to enjoy the concert?
Not at all. Music is the language of the spirit as much as the mind. The universal language speaks directly to the listener, no interpreter necessary, enjoy! For a more in depth look at the music being performed, all concert goers can attend the free pre-concert conversation “Backstage Glimpses” hosted by Dr. Bruce Brown, JSO Composer in Residence. The conversation takes place at 6:30 pm .Dr. Brown leads a lively, enlightening and informative look at the evening’s repertoire. Guest Artists are generally present to give a brief talk on the music they will be performing and to answer audience questions. You can also listen to the concert playlist on Spotify. Compiled by Music Director Matthew Aubin, the playlist is full of his top picks of the best recordings of the pieces we will be playing.
Can I bring my child to an evening concert?
Children are welcome to attend all our events provided that they are supervised by an adult. Every child must have a ticket. Child/student ticket prices are only $5. For a family with small children we encourage you to attend a rehearsal. Phone the JSO office, (517) 782-3221 x117 for details.
How can I support the JSO?
The ways are numerous including annual fund, endowment, planned giving, volunteering and several more. Please click here for more information. The JSO is a 501(c)3, so any donation you make to the JSO is a tax deductible donation to the full extent provided by law.
Can I take photographs during the concert?
Photographing or taping JSO concerts is strictly prohibited. No recording devices or cameras are permitted without special authorization from the JSO.
Can I rent the JSO Downtown Music Center for functions?
Yes, our facility at 215 W. Michigan has proved to be an excellent venue for recitals, business meetings and even memorial services. Please contact us to learn more.
Can I hire orchestra musicians to play at an event?
Some of our musicians do perform at weddings and other special functions. Please contact the Orchestra Personnel Manager at: email@example.com.
If I arrive to a concert late, will I be seated immediately?
The JSO makes every attempt to begin concerts on time. In deference to the comfort and listening pleasure of the audience in the hall, latecomers will not be seated until after the conclusion of the first work on the program, and there will be no seating break during any work. Patrons who leave the hall before or during a work will not be reseated until after the work is completed. Your usher will alert you as soon as it is possible to be seated. House lights are dimmed to indicate that the concert is about to begin.
How can I find out if a concert has been cancelled due to inclement weather?
To find out if a scheduled JSO performance has been cancelled due to inclement weather, hazardous roads, power outages and the like, call the box office at 517-782-3221 x117.
I’ve misplaced my tickets for tomorrow’s concert, what should I do?
If subscription tickets are lost, call (517)782-3221 x117. The JSO will verify the purchase through its records. Subscribers may then pick up an entry pass at the box office prior to the concert. These passes cannot be exchanged. The lost ticket policy does not apply to tickets already exchanged. (If they call the day before the concert, we write passes which the guest picks up at our “will call” table at JC after 6:30 PM the night of the concert.)
Can I donate my unused tickets?
Ticket holders unable to use or exchange their tickets are encouraged to call the JSO Box Office at (517)782-3221, ext. 117, at least 24 hours in advance of the concert. The value of each ticket can be used as a tax-deductible contribution. The JSO will send a donation letter and a CD of the missed performance to the donor.
Can I leave my cellphone on during a concert?
Cellular phones, pagers and alarm watches should be turned off while in the hall. Patrons should ask for the House Manager to report an emergency during a concert, or to make special arrangements to receive emergency phone calls during a concert. The JSO appreciates the audience’s cooperation in avoiding any extraneous sounds during the concerts. The hall microphones used to record the orchestra are extremely sensitive and will even record the sound of a wristwatch chime.
Does the JSO provide discounted ticket prices for groups?
Special rates are available for groups of 10 or more. Call (517) 782-3221 for details.
Can I do volunteer work for the JSO?
To volunteer for fund-raising projects and other exciting events, visit our volunteer page by clicking here or contact the JSO office at (517) 782-3221.
Where should I eat before a concert?
Several fine restaurants are located in Jackson;
I’m coming in from out of town, is there any place to eat close by?”
A full list of restaurants in the Jackson area can be found at the Experience Jackson website. Options within walking distance of The Wax include Bella Note, Chilango’s Burrito Bar, Chilango’s Chop House, Grand River Brewery, Night Light, and The Chase Sports Bar.
How about a hotel that’s nearby?
There are many hotel options within easy driving distance of The Wax. A full list of Jackson area hotels can be found by clicking here (you will be redirected to the Experience Jackson website).
What time does the concert start?
Unless otherwise noted on our website, all of our concerts start at 8:00. Doors to The Wax will open 30 minutes prior to the start of the show.
I’d like to bring my child(ren) to the concert, do I need to buy a ticket for them?
We think music is a universal experience and should be shared by those of all ages, so children are welcome at The Wax, but they do need a ticket unless they are small enough to sit in a lap during the concert. Also, since our room provides an intimate listening experience, we ask that children be able to sit quietly for the duration of the show (generally 75 to 90 minutes).
Where should I park?
There is plentiful street parking around our building and there are also Jackson City Parking Lots available on West Michigan Avenue, just east of South Jackson and just west of Mechanic Streets or on Pearl Street, just east of Blackstone and just west of South Jackson Streets.
I’ve bought tickets, but now can’t come to the concert; can I get a refund?
Unfortunately we are unable to offer refunds for concert tickets.
The weather is really bad; will the concert still take place?
In the rare event that a concert is cancelled we will immediately post a notification on our website along with any information about possibly rescheduling or refund information.
I (or my business) would like to be involved in the Music on Tap Series; are sponsorship opportunities available?
Sponsorship opportunities are available at many different levels. For more information, please click here to see our Support page.
We have special seating needs, is The Wax accessible?
The Wax is fully accessible. If you know you are coming to the show and you have accessibility needs, please contact us in advance so that we can make sure you are accommodated.