If you’re reading this page, that means you’re hopefully joining us soon for a concert, and we love that. We care a LOT about making sure people who are newer to classical music and/or orchestra concerts have a great experience. If you have a question that isn’t answered below please contact us at info@jacksonsymphony.org we want to ensure you have an amazing experience.

Do I have to wear a mask?
Currently, neither the Potter Center or Weatherwax Hall are requiring the use of masks. We encourage people to do what makes them comfortable.

What do I wear?
More than anything, we want you to be comfortable when you join us for a concert, so dress in a way that works for you. Some people love dressing up and going out—if that’s you go for it. If you prefer to be more casual, that’s fine too. You won’t be the only one dressed casually, either. You will see everything from jeans to suits and ties. In short, you do you, and we’re just glad you’re joining us.

When do I applaud?
The tradition is that you wait until the conclusion of the work, last movement in the case of symphonies, concertos, etc. On the other hand, no pun intended, you should feel comfortable expressing your response to the music whenever you feel moved to do so. A safe out is to wait until others start.

Do I need to know anything about classical music to enjoy the concert?
No prior knowledge of classical music needed! Just come as you are and enjoy the concert. If you’re curious to learn more about the music being performed, join us for a pre-concert conversation hosted by Dr. Bruce Brown, our JSO Composer in Residence. It’s a relaxed and informative session that starts at 6:30 pm, where you can explore the evening’s repertoire in a lively and enlightening way. The guest artists will also be there to provide insights and answer any questions you may have. It’s a great opportunity to dive deeper into the music! You can check out our concert Spotify playlists on the event page for a preview of the pieces too.

Can I bring my child to an evening concert?
Children are welcome to attend all our events provided that they are supervised by an adult. Every child must have a ticket. Child/student ticket prices are only $5. For a family with small children, we encourage you to attend a rehearsal. Phone the JSO office, (517) 782-3221 x117 for details.

How can I support the JSO?
The ways are numerous including annual fund, endowment, planned giving, volunteering and several more. Please click here for more information. The JSO is a 501(c)3, so any donation you make to the JSO is a tax deductible donation to the full extent provided by law.

Can I take photographs during the concert?
Photographing or taping JSO concerts is strictly prohibited. No recording devices or cameras are permitted without special authorization from the JSO.

Can I rent the JSO Downtown Music Center for functions?
Yes, Weatherwax Hall has proved to be an excellent venue for a variety of events including recitals, business meetings, weddings, proms, and even memorial services. Its location in beautiful downtown Jackson also makes our hall a great option. You can learn more on our rental page and Please contact us for reservations.

Can I hire orchestra musicians to play at an event?
Some of our musicians do perform at weddings and other special functions. Please contact the Orchestra Personnel Manager at: jacksonsymphonypm@gmail.com.

If I arrive to a concert late, will I be seated immediately?
The JSO makes every attempt to begin concerts on time. In deference to the comfort and listening pleasure of the audience in the hall, latecomers will not be seated until after the conclusion of the first work on the program, and there will be no seating break during any work. Patrons who leave the hall before or during a work will not be reseated until after the work is completed. Your usher will alert you as soon as it is possible to be seated. House lights are dimmed to indicate that the concert is about to begin.

How can I find out if a concert has been canceled due to inclement weather?
In the rare event that a concert is canceled, we will immediately post a notification on our website along with any information about possibly rescheduling or refund information. You can also see the most current updates on our facebook page.

I’ve misplaced my tickets for tomorrow’s concert, what should I do?
We can easily reprint a ticket for you and have it waiting at will call the night of the concert. Call our box office.

Can I donate my unused tickets?
Ticket holders unable to use or exchange their tickets are encouraged to call the JSO Box Office at (517) 782-3221, ext. 117, at least 24 hours in advance of the concert. The value of each ticket can be used as a tax-deductible contribution. The JSO will send a donation letter and a CD of the missed performance to the donor.

Can I leave my cellphone on during a concert?
Cell phones may be left on during a concert as long as the sound is turned off and your screen is fully dimmed. Many people use their phones to read our program online which is great but please be concious of those around you as you do so. The JSO appreciates the audience’s cooperation in avoiding any extraneous sounds during the concerts. The hall microphones used to record the orchestra are extremely sensitive and will even record the sound of a wristwatch chime.

Does the JSO provide discounted ticket prices for groups?
Special rates are available for groups of 10 or more. Call (517) 782-3221 for details.

Can I do volunteer work for the JSO?
To volunteer for fund-raising projects and other exciting events, visit our volunteer page by clicking here or contact the JSO office at (517) 782-3221.

Where should I eat before a concert?
Please take a look at the Experience Jackson restaurant guide.

What is Music on Tap?
Music on Tap is Jackson Symphony Orchestra’s non-classical concert series hosted at Weatherwax Hall. We bring in acts from around the country to perform in downtown Jackson. Artists cover a wide range of genres from blues to pop and even musical comedy! It’s a casual setting with a bar available so bring your friends, get a drink, and enjoy the show!

Do I have to wear a mask?
Currently, the Potter Center is requiring all guests to wear masks for your safety. Events taking place at Weatherwax Hall will no longer require masks, but we continue to encourage people to wear them.

I’m coming in from out of town, is there any place to eat close by?”
A full list of restaurants in the Jackson area can be found at the Experience Jackson website. Options within walking distance of The Wax include Bella Note, Chilango’s Burrito Bar, Chilango’s Chop House, Grand River Brewery, Night Light, and The Chase Sports Bar.

How about a hotel that’s nearby?
Please take a look at the Experience Jackson lodging guide.

What time does the concert start?
Unless otherwise noted on our website, all of our concerts start at 8:00 pm with doors opening at 7:00 pm.

I’d like to bring my child(ren) to the concert, do I need to buy a ticket for them?
We think music is a universal experience and should be shared by those of all ages, so children are welcome at The Wax, but they do need a ticket unless they are small enough to sit in a lap during the concert. Also, since our room provides an intimate listening experience, we ask that children be able to sit quietly for the duration of the show (generally 75 to 90 minutes).

Where should I park?
There is plentiful street parking around our building and there are also Jackson City Parking Lots available on West Michigan Avenue, just east of South Jackson and just west of Mechanic Streets or on Pearl Street, just east of Blackstone and just west of South Jackson Streets.

I’ve bought tickets, but now can’t come to the concert; can I get a refund?
Unfortunately, we are unable to offer refunds for concert tickets.

The weather is really bad; will the concert still take place?
In the rare event that a concert is canceled, we will immediately post a notification on our website along with any information about possibly rescheduling or refund information. You can also see the most current updates on our facebook page.

I (or my business) would like to be involved in the Music on Tap Series; are sponsorship opportunities available?
Sponsorship opportunities are available at many different levels. For more information, please click here to see our Support page.

We have special seating needs, is The Wax accessible?
The Wax is fully accessible. If you know you are coming to the show and you have accessibility needs, please contact us in advance so that we can make sure you are accommodated.

Are you on social media?
You can find us on Facebook and Instagram under the Jackson Symphony Orchestra name. We post about all of our concert series on these pages. Like and follow to stay up to date on all our latest concerts and events!